Frequently Asked Questions

smartscripts.ie is Ireland's leading online doctor platform, providing fast, safe, and convenient access to medical care from Irish Medical Council–registered doctors. Patients complete a short online consultation, which is reviewed by our team of experienced GPs. If it works, the doctor issues a private prescription, which is then sent directly to your chosen pharmacy.

Step 1 Select Your Treatment — Choose the treatment you need and complete our quick online health questionnaire.

Step 2 Doctor Review — An Irish Medical Council–registered doctor reviews your information.

Step 3 Prescription & Pharmacy — If suitable, the doctor issues a private prescription sent directly to your chosen pharmacy.

We have the most comprehensive range of online consultations in Ireland — 33 different treatments covering female to male health, general to travel health. Explore our range of treatments.

Absolutely. Your safety is our priority. Licensed Irish doctors prescribe all treatments, and we follow stringent medical protocols, ensuring the privacy and security of your health information.

Typically, once you submit your questionnaire, you can expect a response within 2 hours. If approved, your prescription can be available at your pharmacy or dispatched for delivery shortly thereafter.

Our online prescription service costs just €20, a flat fee with no hidden charges. If our doctors are unable to provide your prescription for any reason, you will automatically receive a full €20 refund.

Access the service 24/7 online. Doctors review consultations 7 days a week from 8am to 8pm.

Yes, smartscripts.ie specialises in repeat prescriptions for ongoing medications. If you've been previously prescribed a medication and need a repeat prescription, complete the online consultation and our GPs will review your medical history.

Yes. Your prescription is sent directly to any pharmacy you choose in Ireland via the national e-prescribing service called Healthmail.

If our Irish doctors determine that your condition requires an in-person examination or isn't suitable for online prescribing, you'll receive a full €20 refund automatically. We'll also provide guidance on next steps.

Yes. Your prescription can be delivered discreetly to your home anywhere in Ireland, or collected from your chosen pharmacy.

Yes. We do not share your consultation with your regular GP or insurers unless you explicitly ask us to. Your care is fully confidential.

While smartscripts.ie doesn't directly bill health insurance companies, many Irish patients successfully claim reimbursement or use receipts for tax relief under the Medical Expenses Relief scheme. We provide all necessary documentation to support your claims.

For most treatments, no photos are required. Our doctors can safely prescribe based on your completed consultation form. However, for certain skin conditions, a photo consultation may be required.

Yes, SmartScripts can provide medical certificates (sick notes) online. Complete our Medical Certificate consultation.